Refund policy

Refund & Exchange Policy

At our store, we take pride in offering carefully crafted, high-quality products. To ensure a smooth shopping experience, we kindly request that you review our refund and exchange policy before placing an order.

- No Returns: As our products are individually handcrafted with care and attention to detail, we do not accept returns once an order has been placed and delivered.

- Non-Refundable Payments: Any advance payment made to confirm an order is non-refundable.

- Exchange Policy: Exchanges are only available in cases where an incorrect product has been delivered. Please contact our customer support team if you receive an item different from what you ordered.

- Damaged Products: If your order arrives damaged, please notify us within 48 hours of receiving your package. You must provide clear photographs of the damaged product for verification. Once the issue is reviewed and approved, a replacement will be arranged.

- Order Confirmation: We encourage all customers to carefully check product descriptions, sizes, colors, and other specifications before completing their purchase to avoid any inconvenience.

Thank you for your understanding and for choosing us. Your satisfaction and trust are important to us.